privacy policy

Prime Bag ("Prime Bag," "we," "us," or "our") respects your privacy and is committed to protecting personal data.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit our website, contact us, request information, or use any website feature that links to this Policy.

This Policy applies to Prime Bag's website and business activities in the Arab Republic of Egypt. It is prepared with reference to Egypt's Personal Data Protection Law No. 151 of 2020 and its Executive Regulations issued by Resolution No. 816 of 2025.

1. Who Is Responsible for Your Personal Data?

The controller responsible for your personal data is:

• Legal Name: Prime Bag

• Trading Name: PRIME BAG

• Registered Address: Industrial Zone B/C, El Obour, Cairo, Egypt

• Website: https://primebag-eg.com

• Privacy Contact Email: [email protected]

• Telephone: +20 112 999 8492

For questions, requests, or complaints about this Policy or your personal data, please contact us using the details above.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect:

• Name and job title.

• Company name and business sector.

• Email address, telephone number, and other contact details.

• Delivery, quotation, project, or business-enquiry details that you choose to provide.

• Information contained in messages, attachments, or other communications you send to us.

• Website usage, device, browser, IP address, approximate location, and technical log information, where collected by our website or service providers.

• Any other information you voluntarily provide through the website.

Please do not submit sensitive personal data through the website unless we specifically request it and provide an appropriate notice and collection method.

3. How We Collect Personal Data

We may collect personal data directly from you when you:

• Complete a contact or enquiry form on our website.

• Request a quotation or product information.

• Communicate with us by email or telephone.

• Subscribe to or receive our marketing communications.

• Interact with our website or its features.

• Otherwise provide information to us voluntarily.

We may also receive limited technical information automatically from your browser or device when you use the website.

We may receive information from service providers that support website hosting, security, communications, or other website functions, where permitted by law.

4. Why We Use Personal Data

We use personal data for legitimate business purposes, including to:

• Respond to enquiries, quotation requests, and requests for product information.

• Communicate with you about our nonwoven bags and manufacturing services.

• Understand your requirements and prepare product quotations.

• Manage business relationships and perform or take steps toward a contract.

• Send promotional offers, product updates, and marketing communications through email and WhatsApp.

• Operate, secure, troubleshoot, and improve our website and information systems.

• Prevent fraud, misuse, unauthorized access, and other security incidents.

• Meet legal, regulatory, accounting, record-keeping, or governmental requirements.

We will not use personal data for a new or incompatible purpose without providing the required notice and obtaining consent where required by law.

5. Legal Basis and Consent

We process personal data only where a lawful basis applies under applicable Egyptian data-protection requirements.

Depending on the circumstances, this may include:

• Your consent.

• Taking steps at your request before entering into a contract.

• Performing a contract.

• Complying with a legal obligation.

• Pursuing a lawful interest that does not override your fundamental rights and freedoms.

When you submit your contact details through our website, you acknowledge that Prime Bag may use those details to respond to your enquiry and communicate with you about our products, services, and promotional offers, subject to applicable legal requirements.

Where processing requires explicit consent, we will obtain that consent through an appropriate method.

You may withdraw consent at any time by contacting us at [email protected].

Withdrawal does not affect processing that took place before withdrawal or processing that may continue on another lawful basis.

Providing personal data may be necessary for us to respond to an enquiry, prepare a quotation, or provide a requested service. If you do not provide necessary information, we may not be able to respond or proceed.

6. Direct Marketing

Prime Bag may use the contact information you provide through our website to send you:

• Promotional offers and special announcements.

• Information about our nonwoven bag products.

• New product updates and company news.

• Business offers and relevant marketing communications.

These communications may be sent through:

• Email.

• WhatsApp.

• Other electronic communication channels, where applicable.

All marketing communications will identify Prime Bag as the sender and provide a clear way to stop receiving future marketing messages.

You may opt out of marketing communications at any time by contacting [email protected] or using an available unsubscribe mechanism.

Opting out of marketing communications will not prevent us from sending necessary service, transaction, security, or administrative communications.

All direct marketing activities will be conducted in accordance with applicable Egyptian legal requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Ensure the website operates properly.

• Maintain website security.

• Remember user preferences.

• Improve website functionality.

• Understand website usage where analytics tools are implemented.

Some cookies are necessary for website operation, while other cookies, such as analytics or advertising cookies, may be used where applicable and in accordance with legal requirements.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where non-essential cookies requiring consent are used, appropriate consent mechanisms will be provided.

8. When We Share Personal Data

We may disclose personal data only where necessary for the purposes described in this Policy and as permitted by law.

Recipients may include:

• Employees and authorized representatives who need the information for their work.

• Service providers that host, secure, maintain, or support our website and communications.

• Professional advisers, auditors, and insurers where necessary and lawful.

• Government authorities, courts, regulators, law-enforcement bodies, or the Personal Data Protection Center where disclosure is required or permitted by law.

• A buyer or successor in connection with a proposed or completed corporate transaction, subject to appropriate safeguards.

We require service providers that process personal data on our behalf to maintain confidentiality and apply appropriate security and data-protection obligations.

9. Third-Party Websites and Social Media

Our website may contain links to third-party websites and social media platforms, including:

• Facebook.

• Instagram.

• LinkedIn.

When you visit these platforms or interact with their content, their own privacy policies and terms of use will apply.

Prime Bag is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of these platforms before providing personal information through them.

10. Transfers Outside Egypt

Some service providers may store or process personal data outside the Arab Republic of Egypt.

We will not transfer or make personal data available outside Egypt except in accordance with applicable Egyptian data-protection requirements, including any required license, permit, approval, consent, or transfer safeguard.

11. Retention of Personal Data

We retain personal data only for as long as necessary for the purpose for which it was collected, to:

• Respond to enquiries and provide requested information.

• Manage business relationships.

• Perform contracts.

• Resolve disputes.

• Comply with legal and accounting obligations.

• Establish or defend legal claims.

• Fulfil other lawful business purposes.

When the retention purpose ends, we will delete the data or place it in a form that no longer permits identification, unless a lawful reason requires continued retention.

Retention periods may differ depending on the type of data and the purpose for which it was collected.

12. Data Security

We use reasonable technical and organizational measures designed to protect personal data against:

• Unauthorized access.

• Loss or misuse.

• Alteration or disclosure.

• Destruction or other security incidents.

These measures may include access controls, confidentiality obligations, secure systems, backups, monitoring, and incident-response procedures appropriate to the nature of the data and the risks involved.

No website or electronic transmission is completely secure.

If a personal-data incident occurs, we will handle it in accordance with applicable Egyptian legal and regulatory requirements and notify the relevant authorities and affected individuals where required.

13. Your Privacy Rights

Subject to applicable law and any lawful limitations, you may have the right to:

• Know about and access personal data held about you.

• Obtain a copy of your personal data.

• Withdraw consent previously given.

• Correct, amend, update, or complete inaccurate or incomplete personal data.

• Request deletion or erasure where permitted.

• Request restriction of processing for a defined purpose.

• Object to processing or its results where it conflicts with your fundamental rights and freedoms.

• Be informed of a personal-data breach where notification is required by law.

To exercise any of these rights, contact us at:

Email: [email protected]

We may need to verify your identity before completing a request.

We will respond within the period required by applicable law and may explain any lawful reason why a request cannot be fully completed.

You may also have the right to submit a complaint to the competent Egyptian authority, including the Personal Data Protection Center, where applicable.

14. Children's Privacy

Our website and services are intended for businesses and general audiences and are not directed to children.

We do not knowingly collect children's personal data through the website.

If you believe a child has provided personal data to us, please contact us so that we can review and delete it where appropriate and legally permitted.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data-processing practices.

We will publish the updated version on this page and update the "Last Updated" date.

Where required by law, we will provide additional notice or obtain the necessary consent.

16. Contact Us

For privacy questions, personal-data requests, or complaints regarding this Privacy Policy, please contact:

PRIME BAG

• Legal Name: Prime Bag

• Address: Industrial Zone B/C, El Obour, Cairo, Egypt

• Website: https://primebag-eg.com

• Email: [email protected]

• Telephone: +20 112 999 8492

We are committed to respecting your privacy and protecting the personal information you share with us.